SSO

SSO:

Problems

Post FBI Virus: PC n/w settings completely bonked, requiring the following: unbind pc, delete AD, DNS entries for PC. Delete user from OU. Clear user from SSO table in Visual. Once ALL is done, complete ALL of the following before Visual connect attempt: recreate user in OU. rebind PC to domain. / in DC. add user back to SSO activation. None of the above in isolation worked, which wasted nearly a week of back & forth w/Infor. Faster & easier to do the above and copy necessary profile data over to new user.

We continue to have errors.   not authorized for SSO.

Fix: Reboot PC   Effectiveness: +/- 50%

Fix: Clear & reactivate user in SSO screen + reboot PC   Effectiveness: +/- 85%

Fix: Above PLUS resetting Visual password     Effectiveness: 100% (except for post-FBI as noted)

When this happens, the SIDs remain intact. Incident created w/Infor to investigate.

Infor asked us to test deleting the Visual User Group from the 3rd line down in SSO Maint > Save > activate all users > Save. This clears all of the Group SIDs. Successful fix.